Organizations today face more competition than ever before. In order to stand out, companies need to create a customer service experience. Be aware of the ripple effect of poor customer service. Understand the importance of "impression management" and the employee's role in making a difference. Learn ways to move customers from loyal to advocates and how to deal with difficult customers. Facilitated by Michelle Ames.

Do you sometimes feel that you're not heard? Productivity can be dramatically influenced by learning effective listening skills resulting in decreased errors and conflict and increased morale. Understand some of the reasons for miscommunication and barriers to listening. Learn the difference between listening and hearing and the role of nonverbal communication. Facilitated by Michelle Ames.

Many people are terrified at the thought of public speaking. Having good tools and understanding how to connect with your audience helps allay those fears. Learn some tips and tricks for good oral presentations, how to use PowerPoint to your best advantage (layouts, transitions, colors, graphics), and when and how to use other media (embedded videos, web links, music). Facilitate by Michelle Ames.

Learn the art of property evaluation! Learn from Cheryl LaTray, successful Realtor, Broker and owner of LaTray Realty Group and Is Levy Realtors Visit 5 Rochester-area locations Live "classroom" training as we travel on a party bus The houses we will visit are available to buy! Open to all!

This class is designed to help you bring your business writing to the next level - and to present yourself and your company as professionally as possible. This class will use interactive exercises and samples of good correspondence. Topics for the class will include: eliminating casual language and slang; using professional language; proper greeting and signature lines; good subject lines; proper punctuation; use of capitalization; proper grammar usage; and editing/proofreading prior to hitting "send" or "print." Facilitated by Michelle Ames.

Meet Sheila Kennedy, author of Choices to Changes, and purchase an autographed copy of the book! Entrepreneur Cheryl LaTray will be available to discuss her chapter in the book and her experiences in contributing to this amazing project.

There's more than one way to financial independence! Learn from Cheryl LaTray, successful Realtor, Broker, and owner of LaTray Realty Group and Is Levy Realtors Discover the secrets of real estate investment with limited resources Gain confidence, and learn from guest speakers how they did it Leave empowered to invest with multiple strategies Learn how financial independence is possible Open to all!

This is an extraordinary opportunity just for you!  Learn from thought leaders from around the country who were featured entrepreneurs in Choices to Changes! Walk away with the skills and practices that will take your entrepreneurship to the next level of success. Spend an entire day dedicated to identifying your strengths,  discovering what you want to say, who you want to say it to and learning what elements are necessary to build a bigger platform. All of this implemented knowledge will…