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Customer Service Training

October 27, 2015 @ 8:30 am - 12:30 pm

$165

Organizations today face more competition than ever before. In order to stand out, companies need to create a customer service experience. Be aware of the ripple effect of poor customer service. Understand the importance of “impression management” and the employee’s role in making a difference. Learn ways to move customers from loyal to advocates and how to deal with difficult customers.

Facilitated by Michelle Ames.

Details

Date:
October 27, 2015
Time:
8:30 am - 12:30 pm
Cost:
$165
Website:
https://www.rochesterbusinessalliance.com/core/events/eventdetails.aspx?meeting=CS102015

Organizer

Rochester Business Alliance
Website:
http://www.rochesterbusinessalliance.com

Venue

Rochester Business Alliance
150 State Street
Rochester, NY 14614 United States
+ Google Map
Phone:
585.244.1800
Website:
http://www.rochesterbusinessalliance.com