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Customer Service Training
October 27, 2015 @ 8:30 am - 12:30 pm$165
Organizations today face more competition than ever before. In order to stand out, companies need to create a customer service experience. Be aware of the ripple effect of poor customer service. Understand the importance of “impression management” and the employee’s role in making a difference. Learn ways to move customers from loyal to advocates and how to deal with difficult customers.
Facilitated by Michelle Ames.